Job title: Technical Service Engineer

Salary: $1,500 - $2,500 + good benefit or negotiate

Responsibilities:

• Develop technical service strategies to help the organization achieve strategic goals and objectives.
• Be the point of contact for all Ulthera service related matters in-country.
• Attends to Customer’s Ulthera technical service issues via phone and personal visit.
• Reports, manages and liaises all Service matter to Helpdesk.
• Follow up on all repair cases in a timely manner.
• Monitor and manage the existing loaner and demo sets among the Customers.
• Follows, executes and manages the Ulthera Service and troubleshooting SOP.
• Prepares Service Reports and action lists for all service reviews and audits.
• Manages problematic situations with customers regarding service repairs and phone troubleshooting.
• Prepare meeting reports and actions list for all service reviews.
• Work closely with all areas of the business to address customer issues or service improvements as required.
• Work with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers.
• Ensure that customer incidents and requests are dealt with according to agreed guidelines.

Requirements:

• Bachelor’s degree in Engineering or IT discipline.
• Minimum 2 years of technical troubleshooting experience.
• Minimum 2 years proven Customer service experience in the medical device industry in similar capacity. Experience in aesthetic environment will have an added advantage.
• Quality Assurance experience is an added advantage.
• Effective interpersonal skills, with the ability to summarize and communicate the issue across the organization.
• Good documentation skills, specifically around documenting both internal and customer processes.
• High level of work professionalism in communicating with internal and external customers and stakeholders.
• A pro-active approach to work, with a positive can-do attitude.

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com