Specific Duties and Responsibilities:

• Performance Management

1. 1. 1. Respond to customer’s inquiries via phone, social media chat and email channels.
      2. Make outbound and inbound calls on a daily basis if scheduled.
      3. Handle and process requests on a daily basis.
      4. Manage complaints resolutions as needed.
      5. Support the overall objective of the company.
      6. Other ad hoc tasks or activities associated with the email support function and/or social media chat within the capability and pay grade of the Email Support Representative as may be assigned.

Qualification:

1. Excellent English, written and verbal communication skills.
2. Experience working in an environment that has a key focus on providing an outstanding customer experience.
3. Must be personable, warm and confident.
4. Proactive, self-motivated, detail-oriented and driven to achieve objectives.
5. Ability to read and understand any information and comprehend its details.
6. Ability to multi-task in a fast paced environment.
7. Detail oriented, highly accurate and productive.
8. Can work independently with minimal supervision.

Education and Experience:

1. Graduate of a 4-year degree course; preferably in Business, Marketing or Communications.
2. Minimum 6 Months to 2 years’ customer service experience in a corporate environment is required; call-center experience is a plus.
3. Experience working in an environment that has a key focus on providing an outstanding customer experience.

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com