Specific Duties and Responsibilities:

• Performance Management
• Research, design and development of new software solutions,
  • Development of existing software solutions by resolving software enhancements,
  • Maintenance of existing software solutions by resolving software defects,
  • Investigation and resolution of client issues raised by support,
  • Provide high quality solutions to meet client expectations and requirements,
  • Work with a multitude of software development languages and technologies,
  • Work closely with other staff, such as product managers, technical team leaders, quality assurance analysts, sales and marketing professionals,
  • Consult with clients/colleagues for clarification of requirements, design and/or implementation details,
  • Problem solve and think laterally,
  • Work as part of a team and individually, to meet the needs of the project.

Qualifications:

• Strong communication skills - written and verbal

• Ability to work in an extremely fast paced environment
• Self motivated
• Driven to perform above and beyond the requirements of the role
• Passion for software development and technology
• Strong sense of efficiency
• Innovative problem solver
• Ability to adapt to new software development tools, technologies and methodologies

Education and Experience:

• At least a graduate of BS Computer Science or Mathematics from any reputable school.
• 1+ years commercial experience programming with C# .NET
• 1+ years commercial experience programming rich client applications

• 3-5 years commercial experience in software development
• Experience in OO design and UML modelling
• Exposure to database design practices
• Exposure to design patterns
• Exposure to good coding practices
• Exposure to architectural design

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Specific Duties and Responsibilities

• Manual research and validation of computer scraped databases for potential sales leads online.
• Perform customer database build and obtain clients’ job title requirement for all assigned firms.
• Do prospect database build from target markets and obtain clients’ job title requirement for all assigned firms.
• Ensure data cleansing.  Report from client is completed on an ongoing basis following the operating procedure from client
• Perform event list build and cleanse. Complete relevant fields as required.
• Support the overall objective of the company.
• Perform other ad hoc tasks or activities associated with the lead generation support function and/or tasks within the capability and pay grade of the Junior Specialist as may be assigned.

The member is expected to meet or exceed the following service levels:

• Generate on average 55 leads on an 8-hour work day of exclusively working on Customer Database Build.
• Generate on average 35 lists on an 8-hour work day of exclusively working on Prospect Database Build.
• An average 60 leads for Data cleansing on an 8-hour work day of exclusively working on Data Cleansing.
• An average of 80 leads for Event list build and cleanse on an 8-hour work day of  exclusively working on Event list build and cleanse.

Qualifications

• Graduate of any course from any reputable school.
• Excellent English, written and verbal communication skills.
• Internet savvy – has internet research skills and a passion for browsing the internet.
• Ability to read and understand any information and comprehend its details.
• Proactive, motivated, detail-oriented and driven to achieve objectives.

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Specific Duties and Responsibilities

The Technical Support Agent will perform the functions outlined below:

• Delight customers by providing timely, expert advice
• Resolve technical support inquiries with speed and precision
• Use written and verbal communication to help educate our customers on the Medallia platform
• Escalate cases to the next tier of support as needed
• Create and update knowledge articles
• Mentor Technical Support Agents to help reduce next tier escalation

Qualifications

• Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
• Excellent written and verbal English required
• Proven track record of driving change focused on improving the customer experience
• Ability to use and create knowledge articles, with an extreme level of attention to detail
• Ability to train others about technical concepts and issues
• Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
• Foreign language fluency is a plus 

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Job title:Human Resource Manager

Salary: $1,500 - $3,000 + good benefit or negotiate

Job Description:

• Assist COO in Manpower planning, controlling of manpower cost and allocation of manpower.
• Work in close coordination with COO to understand future Manpower Requirements, and assist in compiling J.D.s,
• Assist in administrative work like compiling Performance Appraisal Forms from various Departments, Units, & R.O. related to Performance Appraisals, Promotions etc.
• Ensure strict compliance of all Company Policies, procedures
• Compile Attrition, monthly manpower movement analysis.
• Act as a link between management and staff/workers, resolving their issues if any and ensure fair and equitable practices.
• Work towards Employee Engagement, Motivation, Grievance handling.
• Ensure all department records are as per ISO standards.
• Any other work assigned by HOD
• Allocation and record keeping of stationery for office staff
• Collecting and scrutinizing telephone, mobile bills. Maintaining records of the same and presenting to management on time to time.
• Monitoring housekeeping staff, Managing reception, EPABX board in the absence of assigned person.
• Coordinate with various staff for operational support activities in the office, serve as a liaison between departments and housekeeping staff in the resolution of day-to-day administrative and operational problems.
• House Keeping, Liasoning with Govt Offices, local administration. Courier inward outward
• Managing Stock of Stationary, office utilities.
• Monitoring upkeep of Office, supervising any Maintenance work carried out in office premises
• Coordinating with Vendors
• Handling, Assisting HOD in organizing Events like office picnic, Annual day celebrations etc.
• Setting up of new offices/Guest Houses
• Coordinating with Architects if any Office Interiors changes to be done
• Striving to maintain excellent Hygiene conditions in office
• Maintenance of Office cars/Booking of vehicles.
• Maintenance of AMC documents, renewal from time to time

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com