Report to: Deputy GD – Chief Operating Officer

Responsibilities:

• Develops policies, procedures, guidelines and service standards
• Manages the different functions to be able to deliver services and meet goals
• Keeps attuned to customer feedback/comments, resolves complaints, and draws up action plans
• Manages employee morale through the implementation of various reward, recognition and work-life balance programs
• Supports Sales/Marketing campaigns and company-wide initiatives (as required)
• Works and manages relations with the management of the Distribution channel
• Ensure quality of service delivery of the entire chain
• Appraises and approves benefit claims within prescribed approval limits
• Reviews and approves check request within approval limits and initially reviews
• Attends to all claim inquiries
• Secures inputs from business experts outside of Claims and consolidates and evaluates all comment
• Conducts monthly post-audit of claims
• Conducts training for Claim Analyst
• Prepares, monitors and controls annual plans and budgets

Requirement:

• Bachelor of Business
• 5 years in CS/Policy Administration, 3 years as manager
• LOMA Certifications: ACS, PCS and FLMI

Report to: Head of Legal and Compliance

Responsibilities:

• Under the direction of the Head of Legal and Compliance (“Head of L&C”), provides legal services and support to company
• Under the direction of the Head of L&C, primarily responsible for trademark and other intellectual property matters
• Provides timely and updated information to top management on relevant legal developments
• Provides legal advice and opinions on various issues to various internal customers
• Drafts and reviews contracts and other legal documents
• Performs such other work as the Head of L&C may assign from time to time

Requirement:

• Able to work independently whilst working in a team-setting environment
• Strong analytical abilities and good judgment
• Good interpersonal skills to work with various stakeholders
• Communicate effectively with people across the organisation and regulators and ability to build cooperative relationships
• Familiar with the regulatory environment in Vietnam
• Spot issues relating to the group and flag the same to the Head of L&C
• Draft well-written contracts and legal documents
• Excellent research skills 

Responsibilities:

• Develop the long/medium range marketing plan and drive the implementation congruent with the Company's strategic
• Provide strategic counsel and expert guidance to the CEO and senior management
• Design and execute annual marketing plans and manage marketing budgets effectively
• Work closely with the Chief Actuary and the Product Development Committee
• Work closely with the company’s marketing counterparts to ensure alignment with the parent brand, marketing, and corporate communications strategies
• Develop and implement customer researches and customer marketing campaigns
• Functional Leadership
• Governance, Oversight and Risk Management

Requirement:

• Degree in BA, economics, finance, marketing, insurance
• 10 years experience in Marketing in the Insurance industry or other relevant fields; 3-4 years experience in managing marketing teams
• Applies expert knowledge of Insurance Industry and market trends
• Applies in-depth knowledge of Insurance products, distribution mechanisms and consumer behaviour
• Proven networking capabilities e.g. participating and contributing to industry associations and events
• Understanding the Vietnamese market dynamics and culture

Report to: CFO

Responsibilities:

• Manage all company investment by monitoring funds performance, ensuring sound investment governance and managing relationship with outsourced fund managers
• Provide strategy advice for investment portfolio mandates and tactical recommendations for enhancing investment performance
• Work on investment administration including establishing control and performance metrics and monitor performance against them, re-balancing investment portfolios, and revising compliance with mandates
• Analyze new investment opportunities, and monitor investment programs for different asset classes
• Administer the legislative compliance management (LCM) program and operationalize the compliance program for the investments code of conduct
• Review compliance with company policies and operating guidelines, and update local governing documents, including operating procedures, guidelines and policies
• Monitor performance with internal and external benchmarks
• Responsible for all investment related reporting and record retention management
• Maintain relationship with financial institutions
• Lead the annual investment planning process
• Participate in different committee as assigned by the Management
• Participate in ad hoc assignments as assigned by the Management

Requirements:

• Undergraduate university degree in Investment Finance / Accounting / Economics, or Quantitative studies / Actuarial Sciences.
• CFA is preferred
• 6 year experience in investments, asset management and ALM.  Employment in the insurance / banking industries preferred
• Good communication, presentation, interpersonal skills
• Decisive / Act with conviction
• Numerate and detail oriented
• Strong interest in investments and global capital markets
• Ability to work independently as well as a team player