Job Title: Manager, Compliance

Report to: Director and CFO

POSITION SUMMARY

• Manage Compliance matters including management of Compliance System (CPMS)
• During “low peak” periods, to support company with legal matters, including business and advisory support to the management team, contract drafting review and negotiation in ensuring compliance with local laws.
• Expected Traveling for compliance Matters : Korea HQ for compliance meeting (x1), Trips within SEA mainly to Singapore for compliance meeting (x2)
• Train employees of applicabe laws, internal policies.
• Review and improve internal process.

POSITION QUALIFICATIONS

Qualification: 

• Law graduate (not necessarily a barrister or holding lawyer license).

Experience

• At least 7-8 years working experience as compliance person or legal. Should have some experience as in-house compliance personnel, or worked in CPA Firm’s Internal Auditing Division. It is not necessary that candidate has worked in MNC or major/international CPA/law firm but such experience is a bonus.

Communication Skill:

• Excellent communications skills and proficient in Local Language. Able to communicate comfortably in English (written and oral). Ability to speak Korean will be an added advantage

(not compulsory)

Traits:

• Independent at work and is highly motivated
• Excellent interpersonal skills and is resourceful
• Possess commercial acumen

Compliance Skill:

• Experience in handling legal compliance risk issues, example setup compliance system, conduct compliance training, prepare compliance manual, conduct compliance test, support compliance helpdesk, investigate compliance violations, conduct compliance auditing.

Legal Skill:

• Proficiency in Business and Commercial Law, Contract Law, Customs, Investment.

Major Challenges / Typical Problems Encountered:

• Manage compliance issues
• Ensure compliance with local laws, rules and regulations

Contact: Ms Jess (Hau)

• Tel: 08 3915 4343
• Email: Jess.nguyen@firstrecruitment-asia.com

RESPONSIBILITY

To lead the VIP Clients strategy of the Membercard program to drive increasing loyalty and brand equity for the company brand.

Define the strategy of the Loyalty program to ensure the program stays fresh and relevant to the consumer.

Responsible for the Annual Loyalty Marketing Plan

• Recruitment and Reactivation campaigns
• Special Events, Member Days etc.
• Targetted rewards

Manage the existing program to stay informed of the performance

• Monitor, report and review performance KPIs
• Coordinate with other business functions to ensure good implementation
• Look for opportunities to improve the process and KPIs

Recruit and develop a suite of program partners.

• Understand the market and customer needs
• Design the program and solutions for implementation

Listen and Respond to Customers

• Manage a Call Centre

​QUALIFICATION

University degree in Marketing or Communication

Experience in retail market, branding, datamining

Dynamic, Resourceful, Positive, Teamwork, Creative

Good understanding of the Vietnamese Retail environment.

Branding and Loyalty experience is an advantage

Skills:

• Presentation skills
• Analysis and reporting
• Problem solving method & practises
• Project management
• Communication and coaching/training skills

Responbilities:

• Initiative & develop the own business goals & initiatives to support 
• Develop & manage the execution of own business operational strategies
• Lead to formulate & standardize the business operation policies, procedures & guidelines to ensure the consistent & well compliant implementation in daily business operations nationwide.
• Plan & lead periodical internal audit programs to assess the implementation of the defined policies, procedures and identify the non- conformance for operation improvement action planning & implementing.
• Lead for coordinating & providing support to both internal and other departments for cross-functional business programs
• Develop, implement and / or manage the organizations customer service policies, procedures, standards, and customer service operational strategies, supporting and strengthening the strategic objectives of the overall organization. 
• Initiate & lead customer service survey programs, analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities & programs
• Lead & manage to improve frontline workforce technical & CS skills, service & product knowledge for customer service excellence performance & continuous improvement 
• Develop & provide guidance on handling difficult or complex issues or problems, escalating complaints / disputes within the organization so they can be resolved effectively and efficiently.
• Manage projects relating to identifying & handling problems, complaints & case management 
• Collaborate & communicate knowledge (e.g. market inf., customer insights, trends …) across business & information to stakeholders by using appropriate communication methods 
• Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management 
• Develop call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and review.
• Inbound services - receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints;
• Outbound services - contact potential customers and clients with the aim of gathering information or selling a product.
• Develop / improve call center systems & initiatives & lead for the new system/ initiatives testing, planning & implementing 
• Develop & enforce call center operation procedure & processes for call center efficiency & compliance operation.
• Maintain and improve call center operations to provide excellence service level to Distributors, 
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Qualification & Experience:

• Bachelor Degree with 4 year related experience in customer service management & call center management
• In-depth knowledge of customer service principles and practices
• Effective communication
• Customer service focus
• People management skills
• Problem analysis and problem-solving
• Informed decision-making
• Planning and organizing
• Innovate & continuously improve
• Patient & stress tolerance
• Strong analytical & critical thinking
• Diversity & adaptability
• Proficient English verbal & writing communication skills 
• Proficiency in MS Office applications

Job title: Supply Chain Manager

Report to: General Director

MISSION

Supply Chain Manager plays the critical role contributing in the company’s bottom lines, successes, development and growth by being leadership role in her/his scope of people management; creating a competitive advantage for company through purchasing, logistics, distributing products and services which provide superior value to the customers. He/she also plays the business partnering role and supports business decision making through added value contributions through valuable Supply Chain strategies. SC manager is expected to plan, organize, and control the flow of materials and finished goods to ensure that goods are timely served customer, at the right cost, within the budget, and at the safety standard.

ROLES & RESPONSIBILITIES

• Drive cost reduction through strategic sourcing activities in Vietnam with corporate supplier strategies / direction.
• Analyse department budget requests to identify areas in which reduction can be made and allocate operating budget.
• Ensure smooth operation and communicate key activities to personnel under Customer Pricing, Materials, Purchasing / Sourcing and Store.
• Assure sourcing, supply chain management, inventory plans are in place to ensure continuity in supply and minimal excess / obsolescence.
• Ensure site accomplishes good inventory turns and return on capital.
• Assure strategic supplier relationships are pro-actively established.
• Manage the accuracy and reliability of the demand plan and responsible of driving demand forecast in collaboration across sales to achieve organization's supply chain functions.
• Develop good understanding of country/segment/product sales trends and ability to apply insights to demand planning & revenue projection
• Supervise sales administration, purchasing and logistics functions of the organization.
• Plan and organize stock take, make decisions on stock adjustment and establish stock policy.
• Source, negotiate and evaluate performance of local transport companies and forwarding agents.
• Attend to customers’ complaints and make effective decisions in-line with policies and practices.
• Timely and cost effective operations of supply chain team 
• Ensure excellent customer service standard and efficiency in the supply chain team
• Be accountable for timely supply chain reports and data.
• Determine and implement continuous improvements to the production process
• Closely working with Repair and maintenance team for plant assets and equipment maintenance to ensure warehouse condition continuity.
• Ensuring that health and safety guidelines are followed. Ensure implementation and adherence to health and safety procedures.
• Supervising and motivating a team of workers; Reviewing production and worker performance;
• Identifying training needs to improve staffs’ competencies
• Any other duties or projects as reasonably requested by General Directors.

Knowledge/ Skills

• Knowledge in production and manufacturing processes and techniques.
• Experienced in establishing supply chain based performance measurement systems
• Project management experience is preferred
• Knowledge of Microsoft office applications and ERP system.
• Experience of quality systems and standards
• Experience of health and safety standards and compliance
• Knowledge of business, finance and management principles
• Experience of human resource principles and practices
• Solid Computer skills

Experience

• More than 5 years working experiences in the same level. 

Qualification

• Degree in Supply Chain Management/ Logistics,
• Business Administration. Technical skills will be an added advantage

Languages required

• Fluently in English & native Vietnamese

Contact: Ms Susan (+84) 0915 81 82 09