Senior Technical
- Information Technology & Services
Specific Duties and Responsibilities
The Technical Support Agent will perform the functions outlined below:
- Delight customers by providing timely, expert advice
- Resolve technical support inquiries with speed and precision
- Use written and verbal communication to help educate our customers on the Medallia platform
- Escalate cases to the next tier of support as needed
- Create and update knowledge articles
- Mentor Technical Support Agents to help reduce next tier escalation
Qualifications
- Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
- Excellent written and verbal English required
- Proven track record of driving change focused on improving the customer experience
- Ability to use and create knowledge articles, with an extreme level of attention to detail
- Ability to train others about technical concepts and issues
- Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
- Foreign language fluency is a plus
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Embedded Tester
- IT / Technology / Telecom
For more the information please contact our consultant:
Ms Thu
02839154343 ext 112
Senior Process Engineer
- Electrical & Electronic Manufacturing
Job title: Senior Process Engineer
Salary: $1,800 - $2,500 + good benefit or negotiate
Our client is a global manufacturing in high technology industry on project expansion recruiting 06 positions:
Working location: Ho Chi Minh city
Driving performance of the factory to meet the expectation from shareholder is one of the main KPI for Methods Dept.
And the position of Senior Method Engineering will have to ensure all the system in place, all the processes in place or new process will deliver great results.
1.Accountabilities:
Driving performance:
- To lead and deploy all manufacturing processes in compliance to LEAN and SPS
- To drive continuous processes improvement and cost reduction program
- Develop, motivate, and challenge people to achieve target
Implementing SPS system:
- Process Robustness (PFMEA, PCP, Process mapping)
- Value Stream Mapping
- Assembly-Changeover
- Line & Layout Design
- Work Instruction / MI
- LADM: Line Architecture Design Methodology
- Support for Lean Warehouse
- Support for Single Point Scheduling
- MTM: Manufacturing Time Measurement
- Kanban system
- ..Other Lean Concept: WIP control,
Optimize the overall process and ensure that all metrics are measured for improvement:
- Maintain a disciplined process to ensure processes, procedures, equipments, visual, jig/fixtures, etc. are available to support production activities per the schedule.
- Execute ME functions according to the business objectives and policies & procedures. Continuously improve efficiency, accuracy, and effectiveness of the functions. Drive down overall cost of manufacturing including cycle rates, head counts, administration expenses, material scrap and poor yields due to manufacturing related defects.
2. Requirements:
- Graduated from Technical University, or Technology and Education University (Major: Industrial engineering, Industrial system engineering, Electrical and electronic engineering)
- At least 4 years practical experience in advanced manufacturing field. Minimum 3 years experience on similar position
- Business Understanding : Line design, Kaizen activities, Process improvement, Lean concept
3. Required skills & knowledge for the position:
Strong Management and Coordination Skills: Coordination, Planning, Leadership
Technical Skills
- Proven track record in driving corrective actions and implementing change
- Excellent communication skills with high potential in Lean, 6 sigma, leadership, process development are required
- Extensive knowledge of Industrial Engineering philosophies and processes
Personal Traits
- Strong communication skill, decisive, organized, good analyst, passionate.
- Unwilling to accept failure
- Team player, good relationship with Regional team and Engineers.
Languages:
- Fluent in oral and written English.
Other Requirements:
- Entrepreneurial spirit, clearly results oriented, flexible and proactive
- Clear identification with company goals, high initiative and positive thinking
- To ensure that safety trainings for subordinates
4. Eligible Performance Indicator
Efficiency:
- Weekly update OCAP for assign product’s family
- Co-ordinate with other dept. to solve issue.
- Improve efficiency of the line
Production System:
- Line Architecture Design Methodology, Value Stream Mapping, Process Failure Modes Effects Analysis, Change Over Time, KANBAN, Methods Time Measurement competency
Processes:
- Design Manufacturing processes in compliance to LEAN concepts
- Analysis and improve line’s issue
- Continuous Improvement of Processes with Six Sigma, Lean methodology
Kaizen:
- Implement Kaizen to improve KE, DLP
- Implement I See I Do
- Support other team member to implement project
Good attitude to support other departments:
- Transfer project (PJ)
- Build SPEC for new equipment or replacement (ME)
- Come out the solution to fix issue related to MDR, PRR,…(QA)
- Completion of project timeliness
- Performance of automatic equipment
- MDR (Manufacturing Defect Rate) & PRR (Plant Return Rate) target
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Accounting Trainee
- Automotive
Job title: Accounting Trainee
Location: Dist.1, HCM
You will have a good chance to be trained and get experience in supporting Accounting activities. Your daily work will be:
- Follow up expenses report/payment request/PO documents
- Support in scan, save, print accounting documents
- Issue invoice
- Support accounting to send/receive documents
- support to delivery POP to PIC
Job Requirement
- Last year student/new-graduated candidates who are willing to do admin tasks and good at communication.
- Open mind, positive thinking
- Careful and Detail-oriented person
- Good English in speaking and writing
- Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Available to work at least 3 months (Full time).
- Preferrable: Good at Microsoft Office (Word, Excel, Outlook, Powerpoint)
For more the information please contact our consultant:
Ms Thu
02839154343 ext 112
HR-Admin trainee
- Automotive
Job title: HR-Admin trainee
Location: Dist.1, HCM
You will have a chance to be trained and get experience to know how to start an administration staff.
Admin trainee responsibilities include providing administrative support to HR/Admin team.
The admin job scope includes communicating via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.
- Maintain contract lists and A&A POP
- Follow memos, letters, faxes and forms
- Support to the preparation of regularly schedules such as: CSR activities, internal events
- Follow up Mail in – mail out
- Support to order office supplies
- Provide general support to visitors
- Support to other activities of HR-Admin team
Job Requirement
- Last year student/new-graduated candidates who are willing to do admin tasks and good at communication.
- Open mind, positive thinking
- Careful and Detail-oriented person
- Good English in speaking and writing
- Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Available to work at least 3 months (Full time).
- Preferrable: Good at Microsoft Office (Word, Excel, Outlook, Powerpoint)
For more the information please contact our consultant:
Ms Thu
02839154343 ext 112