Specific Duties and Responsibilities:

• Performance Management
• Research, design and development of new software solutions,
  • Development of existing software solutions by resolving software enhancements,
  • Maintenance of existing software solutions by resolving software defects,
  • Investigation and resolution of client issues raised by support,
  • Provide high quality solutions to meet client expectations and requirements,
  • Work with a multitude of software development languages and technologies,
  • Work closely with other staff, such as product managers, technical team leaders, quality assurance analysts, sales and marketing professionals,
  • Consult with clients/colleagues for clarification of requirements, design and/or implementation details,
  • Problem solve and think laterally,
  • Work as part of a team and individually, to meet the needs of the project.

Qualifications:

• Strong communication skills - written and verbal

• Ability to work in an extremely fast paced environment
• Self motivated
• Driven to perform above and beyond the requirements of the role
• Passion for software development and technology
• Strong sense of efficiency
• Innovative problem solver
• Ability to adapt to new software development tools, technologies and methodologies

Education and Experience:

• At least a graduate of BS Computer Science or Mathematics from any reputable school.
• 1+ years commercial experience programming with C# .NET
• 1+ years commercial experience programming rich client applications

• 3-5 years commercial experience in software development
• Experience in OO design and UML modelling
• Exposure to database design practices
• Exposure to design patterns
• Exposure to good coding practices
• Exposure to architectural design

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Specific Duties and Responsibilities

• Manual research and validation of computer scraped databases for potential sales leads online.
• Perform customer database build and obtain clients’ job title requirement for all assigned firms.
• Do prospect database build from target markets and obtain clients’ job title requirement for all assigned firms.
• Ensure data cleansing.  Report from client is completed on an ongoing basis following the operating procedure from client
• Perform event list build and cleanse. Complete relevant fields as required.
• Support the overall objective of the company.
• Perform other ad hoc tasks or activities associated with the lead generation support function and/or tasks within the capability and pay grade of the Junior Specialist as may be assigned.

The member is expected to meet or exceed the following service levels:

• Generate on average 55 leads on an 8-hour work day of exclusively working on Customer Database Build.
• Generate on average 35 lists on an 8-hour work day of exclusively working on Prospect Database Build.
• An average 60 leads for Data cleansing on an 8-hour work day of exclusively working on Data Cleansing.
• An average of 80 leads for Event list build and cleanse on an 8-hour work day of  exclusively working on Event list build and cleanse.

Qualifications

• Graduate of any course from any reputable school.
• Excellent English, written and verbal communication skills.
• Internet savvy – has internet research skills and a passion for browsing the internet.
• Ability to read and understand any information and comprehend its details.
• Proactive, motivated, detail-oriented and driven to achieve objectives.

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Specific Duties and Responsibilities

The Technical Support Agent will perform the functions outlined below:

• Delight customers by providing timely, expert advice
• Resolve technical support inquiries with speed and precision
• Use written and verbal communication to help educate our customers on the Medallia platform
• Escalate cases to the next tier of support as needed
• Create and update knowledge articles
• Mentor Technical Support Agents to help reduce next tier escalation

Qualifications

• Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
• Excellent written and verbal English required
• Proven track record of driving change focused on improving the customer experience
• Ability to use and create knowledge articles, with an extreme level of attention to detail
• Ability to train others about technical concepts and issues
• Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
• Foreign language fluency is a plus 

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Reports to: CEO - Division: Development

Employment Package Inclusions

• $2,500 - $5,000 + good benefit or negotiate
• Increment after passing probationairy period.
• Health Insurance.
• Government Statutory Benefits.
• Continued Development and Team Building for all employees.

Purpose of Position:

• The successful applicant will report directly to the CEO of the company (Manila) and will be responsible for providing leadership in identifying, assessing, and managing all technology activities within the organization based at our dedicated Development Centre in District 7, HCMC.

• Overseeing the department and guiding the day-to-day operations of the development team, the individual will direct, coordinate, supervise, facilitate, and perform all tasks and elements to a high standard within the organization.
• The individual will be accountable for IT development via local and globally distributed 3rd party teams, and ensure that development goals are fully aligned with the corporate goals of the organization.

Job Description

Role and Responsibilities

• Formulate, establish, and execute a clear technical vision and lead the company’s technological development.
• The role includes recruiting, supervising, mentoring and managing all members of the development team and providing highly motivating and professional leadership in all areas of technology planning and technology resource management.
• The Head of Development will identify and integrate new technology, leveraging across business units and existing IT infrastructure.
• The individual will drive the development business strategy, and enhance communications and collaboration internally and across business units.
• Lead the full life-cycle development process from product definition/strategy, through design, development, test, release and sustenance for multiple products/components and technology platforms and partnerships.
• Works closely with Marketing, PMO Team, and Operations to define and deliver new products and enhancements.
• Responsible for the technical direction of the company by introducing development standards and practices, testing procedures, methodology use, release and deployment guides, control practices, SLA creation and adherence, and analysis of development performance against company targets and KPIs.
• Own the development methodology – see the big picture and identify potential blind spots, ensuring the team and architecture is adjusting dynamically.
• Conduct research and case studies on leading edge technologies and makes determinations on the probability of implementation.
• Make recommendations on potential improvements in all teams and areas of the business to Senior Management.
• Brief the CEO on any technical matters that may require his awareness or review.
• Identify and rectify any gaps within the team with regards to the quality and velocity of development work.
• Provide recommendations for product development and optimization with respective business units.

Qualifications & Experience

• 3+ years as a Head of Development in a similar sized organization.
• 7+ years of previous commercial development experience in the software development industry using LAMP Stack / .Net / Java / C++ and associated frameworks.
• Expert in Software Development Lifecycle (SDLC) and Methodologies (Waterfall, Agile, Scrum).
• Architecture and implementation of large-scale production / critical systems.
• Deep understanding of technology fundamentals, ideally through a computer science degree or equivalent demonstrable knowledge through in-depth practical experience.
• Ideally a good understanding of Asian product/payment vendors and technology providers.
• Ideally previous experience within the Gaming industry.

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com