Responbilities:

• Initiative & develop the own business goals & initiatives to support 
• Develop & manage the execution of own business operational strategies
• Lead to formulate & standardize the business operation policies, procedures & guidelines to ensure the consistent & well compliant implementation in daily business operations nationwide.
• Plan & lead periodical internal audit programs to assess the implementation of the defined policies, procedures and identify the non- conformance for operation improvement action planning & implementing.
• Lead for coordinating & providing support to both internal and other departments for cross-functional business programs
• Develop, implement and / or manage the organizations customer service policies, procedures, standards, and customer service operational strategies, supporting and strengthening the strategic objectives of the overall organization. 
• Initiate & lead customer service survey programs, analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities & programs
• Lead & manage to improve frontline workforce technical & CS skills, service & product knowledge for customer service excellence performance & continuous improvement 
• Develop & provide guidance on handling difficult or complex issues or problems, escalating complaints / disputes within the organization so they can be resolved effectively and efficiently.
• Manage projects relating to identifying & handling problems, complaints & case management 
• Collaborate & communicate knowledge (e.g. market inf., customer insights, trends …) across business & information to stakeholders by using appropriate communication methods 
• Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management 
• Develop call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and review.
• Inbound services - receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints;
• Outbound services - contact potential customers and clients with the aim of gathering information or selling a product.
• Develop / improve call center systems & initiatives & lead for the new system/ initiatives testing, planning & implementing 
• Develop & enforce call center operation procedure & processes for call center efficiency & compliance operation.
• Maintain and improve call center operations to provide excellence service level to Distributors, 
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Qualification & Experience:

• Bachelor Degree with 4 year related experience in customer service management & call center management
• In-depth knowledge of customer service principles and practices
• Effective communication
• Customer service focus
• People management skills
• Problem analysis and problem-solving
• Informed decision-making
• Planning and organizing
• Innovate & continuously improve
• Patient & stress tolerance
• Strong analytical & critical thinking
• Diversity & adaptability
• Proficient English verbal & writing communication skills 
• Proficiency in MS Office applications

Responsibilities:

• Translating between Japanese supervisor and Vietnamese clients
• Translating the technical documents
• Perform other asignment as per requested by Manager
• More details will be discussed in the interview

Requirements:

• Male
• Bachelor's degree
• Competent in Japanese, N2 level or above
• Experienced in Japanese translation
• Basic English skills for communication
• Having technical knowledge will be preferred
• Good computer skills
• Honest, diligent to work
• Working place: An Phu ward, dist 2

Job Description

• To recruit, train and manage sales team to achieve the company sales target and market share.
• Ensure sales department achieve sales targets of month, quarter and year.
• Ensure the optimum stock of vehicles is on premises and/or on order.
• Maintain cost control inline with agreed objectives and plan.
• Create an environment where the department and its employees develop and excel.
• Enhance the reputation of brand name at every opportunity when interacting with others.
• Actively set out to achieve and exceed objectives for market penetration.
• Ensure cost-effective utilization of showroom and forecourt sales space.
• Maximize sales of financial and insurance products, added value items, extras and accessories.
• Monitor advertising and all forms of marketing to ensure that it provides best value for money.
• Monitor the ‘Contact’ Enquiry Management System and review all new and existing sales leads with sales executives to ensure that all opportunities are maximised.
• Ensure that all sales employees receive new model launch and necessary product training in order that the launch of new models does not cause excessively discounted sales.
• Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability.
• Ensure that customer complaints are investigated promptly and resolved. Maintain a register of incidents and record all details impartially and comprehensively. Set up systems to minimise and eradicate causes of such complaints.
• Ensure that all employees are committed to the principles and ethics of brand name and that these principles form the cornerstone of customer relations management.
• Carry out thorough examinations of period management accounts and produce and review key performance indicators. Report back to General Manager on any areas of concern and/or opportunity.
• Monitor new and used car stock to ensure that valuations are prudent and overage units are valued realistically.
• Ensure that all debts are collected.
• Maintain close scrutiny of developments, legislation and events in the motor industry which will impact on future business opportunities or trading practices.

Job Requirement

• At least 8 years related in Sale. Preferably in automotive/ property/ insurance field.
• Skills, experience and knowledge of modern business methods and controls.
• An ability to create a workplace environment and culture that allows all employees to develop and excel in their jobs.
• Coaching and mentoring skills to help sales employees overcome weaknesses and shortcomings.
• Exceptional customer interpersonal skills to overcome difficult situation successfully.
• Ability to negotiate effectively, with good numeracy and literacy
• Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
• Fluent in both spoken and written English
• Fluent in all commonly used office software
• Excellent communication and report writing skills
• Good in operation management and problem-solving skills
• Ability to work independently, under pressure, and overtime to meet deadlines.

KPI

• Achieve the sales projected target set for the year, with monthly and quarterly consistency.
• Recruit, build and manage a well-trained and well-disciplined sales team that have a wide sales and social network channel.
• Maintain a high level of customer impression and sales satisfaction with well-trained CRM/Feel Good sales team and high standard of showroom display and environment.
• To feel the industry "pulse" and be able to react pro-actively with good decision and action to the market changes.
• Provide useful and successful inputs of sales and marketing ideas to improve good PR, greater brand awareness and sales results

Report to: Sales & Marketing Director

Responsibilities:

• Initiates sales process by building relationships; qualifying potential; scheduling appointments with Japanese clients in Vietnam.
• Responsible for developing sales with Japanese clients in Vietnam by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
• Closes sales with Japanese clients in Vietnam by overcoming objections; preparing contracts.
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks (be the member of the Japanese Business Association in Vietnam); participating in professional organizations.
• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Focusing on growing and developing existing clients.
• Key interface between the customer and all relevant department.

Requirements:

• Japanese nationality
• Background in sales or technical field
• 05 year experience in sales, business development or key account management
• Good prospecting, planning and presentation skills
• Good people skills, building relationship, initiative and customer focus
• Strong character, of good moral, self-motivated and results driven
• High communication and interpersonal skills
• Ability to work under pressure, willing to travel