Trainer ( Training Specialist )
- Common
Responsibilities:
- Identify and assess training needs within a company.
- Meet with managers and supervisors to ascertain needs.
- Conduct the training surveys.
- Train employees for specific jobs.
- Develop, organize, conduct and evaluate training programs.
- Create teaching materials.
- Teach or co-operate teach the skills such as computer applications, company systems, product assembly, policies and procedures....
- Hold meetings and presentations on learning material to get the BOM approval.
- Plan, organize, and implement a range of training activities.
- Train or co-operated train new hires as well as veteran employees.
- Conduct orientation sessions to assess level of skills.
- Help employees improve upon or enhance existing skills.
- Develop programs that groom lower-level employees for higher positions.
Requirements:
- Education University degree
- 2 – 3 working experience years in training
- Gender: Male
- Good in English skills (speaking and writing);
- Outstanding presentation,cross functional communication skill, people skill and passionate;
- Work well in cross-culture environment and be a good team player;
- Good at planning and can perform multiple activities successfully;
- Creative - innovative thinking
Contact :
Ms. Amy Nguyen
M :Amy.nguyen@firstrecruitment-asia.com
T : +848 3915 43 43 ext 115
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Technical Executive (HCM & HN )
- Common
Responsibilities:
- Pre-Sales: Customers visit to perform checks, gather information, analyze customers' needs, make product recommendations, perform testing & follow up.
- Post-Sales: Analysis of technical problems, troubleshoots, service and perform product testing to help improve product reliability, safety and maintainability etc.
- Organize Product Training / Seminar / Product Introduction for customers and dealers.
- Perform market survey (dealers, customers) and data compilation and analysis.
- Build up the advanced services and train the technical knowledge, skills for family channel.
Requirements:
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Contact :
Ms. Amy Nguyen
M :Amy.nguyen@firstrecruitment-asia.com
T : +848 3915 43 43 ext 115
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Senior Sales Executive( HCM & HN)
- Common
Responsibilities:
- In charge of taking care some account customers in some specific provinces to make sure archiving the requested target.
- Maintain and develop sales in the asinged areas by expending dealer-net work or number of customers or inhouse share of current dealers
- Together with Tech team to conduct all surveys; events; campaign; training.. for dealers; fleets; dealers to fulfill the overal action plan of the company.
- Cooperate with other sections: Logistic for deleivery; accountant for payment; and Legal for legal documents.
Requirements:
- University graduate in Technical, or relevent
- At least 2 year experiences in sales (industry-products is priority).
- Communication and presentation for customer approach.
- Good experience in distributor
- Good at speaking and writing.
- Willing to take business trip to provinces and oversea.
Contact :
Ms. Amy Nguyen
M :Amy.nguyen@firstrecruitment-asia.com
T : +848 3915 43 43 ext 115
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National Trade Marketing Director
- Common
♦ Job Title: National Trade Marketing Director
♦ Role
Responsible for planning and leading of execution of Marketing activities nationwide as of Trade Marketing plan or Annual Operating Plan (AOP), providing insights for strategic planning of Trade Marketing, developing channel & category strategy in Vietnam.
♦ Accountabilities
1. Trade Marketing Strategy & Trade Marketing Plan
- Support VP-Trade Development to define the Trade Marketing strategy (channel & category) by analyzing business' sales performance and Trade Marketing activities with data & insights.
- Develop the detail trade activity plan with push initiatives to maximize the product availability, visibility, and sales volume; Customer Club, visicooler installation, trade promotions, merchandising, display programs.
2. Effective execution of the trade activity plan
- Lead Trade Marketing/Field Marketing team to deliver effective execution of the Trade Marketing activities as planned.
- Monitor and update the progress of the Trade Marketing activities with the senior management in sales department for timley corrective actions.
- Leverage various data (Retail Audit, DMS, etc.) to identify issues for coming up with recommendation.
3. Support for Organized Trade (OT) team
- Work with OT team to support them to manage and enhance the trade activities in Modern Trade (MT)/ Key Account (KA) channel.
- Support OT team in winning big MT/KA customers.
4. A&M-Push budget management
- Develop the A&M Push budget and manage it to maximize the effectiveness of the investment as planned.
5. Trade Marketing tools management/ innovation
- Manage supply chain of POSM/TOT for flawless & timlely execution of the trade activities.
- Work with Marketing Equipment (MEM) team to support them to manage supply chain of Marketing Equipments.
- Bring in innovation to TOT/POSM that ensure suitability as well as great value to customers and business' brand equity.
6. Others
- Develop and sustain learning sharing platform with the branches & marketing department.
- Provide coaching to develop the functional competency of Trade Marketing/ Field Marketing team for effective development of business.
♦ Qualifications
- University graduate
- Management experience of Trade Marketing organization of FMCG company with similar scales
- Data analysis skill (Retail Audit Data)
- Experience in Marketing or experience in working with Marketing.
- Leadership, communication, proactive working style, strategic planning, logical thinking
- Fluent in English
- Fluent in computer skills: Excel, Power point
♦ Contact: Ms Melinda
- Mail: Melinda.le@firstrecruitmentasia.com
- Tel: (+848) 3915 4343 ext 118
Customer Service Manager
- Common
Responbilities:
- Initiative & develop the own business goals & initiatives to support
- Develop & manage the execution of own business operational strategies
- Lead to formulate & standardize the business operation policies, procedures & guidelines to ensure the consistent & well compliant implementation in daily business operations nationwide.
- Plan & lead periodical internal audit programs to assess the implementation of the defined policies, procedures and identify the non- conformance for operation improvement action planning & implementing.
- Lead for coordinating & providing support to both internal and other departments for cross-functional business programs
- Develop, implement and / or manage the organizations customer service policies, procedures, standards, and customer service operational strategies, supporting and strengthening the strategic objectives of the overall organization.
- Initiate & lead customer service survey programs, analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
- Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities & programs
- Lead & manage to improve frontline workforce technical & CS skills, service & product knowledge for customer service excellence performance & continuous improvement
- Develop & provide guidance on handling difficult or complex issues or problems, escalating complaints / disputes within the organization so they can be resolved effectively and efficiently.
- Manage projects relating to identifying & handling problems, complaints & case management
- Collaborate & communicate knowledge (e.g. market inf., customer insights, trends …) across business & information to stakeholders by using appropriate communication methods
- Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management
- Develop call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and review.
- Inbound services - receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints;
- Outbound services - contact potential customers and clients with the aim of gathering information or selling a product.
- Develop / improve call center systems & initiatives & lead for the new system/ initiatives testing, planning & implementing
- Develop & enforce call center operation procedure & processes for call center efficiency & compliance operation.
- Maintain and improve call center operations to provide excellence service level to Distributors,
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Qualification & Experience:
- Bachelor Degree with 4 year related experience in customer service management & call center management
- In-depth knowledge of customer service principles and practices
- Effective communication
- Customer service focus
- People management skills
- Problem analysis and problem-solving
- Informed decision-making
- Planning and organizing
- Innovate & continuously improve
- Patient & stress tolerance
- Strong analytical & critical thinking
- Diversity & adaptability
- Proficient English verbal & writing communication skills
- Proficiency in MS Office applications


