• Helping to develop a customer service policy for an entire organization.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handle face to face inquiries and concerns about company policies, products, and other related programs
• Manage a team of customer services staff, work with CS Supervisor to make sure the order procedure run smoothly.
• Explain policies & procedures and compensation plan, communicating effectively with both offices to ensure consistency of response
• Maintain contact with local leaders to identify sales trends and areas for improvement. Work closely with leaders from Presidential Directors and above.
• Assist in organizing local meetings and coordinate use of Unicity-operated facilities as needed
• Ensure a high level of professionalism and service within the CS department.
• Training staff to deliver a high standard of customer service.
• Meet with other managers to discuss possible improvements to customer service
• Other Duties as Assigned 

Required Qualification:

• MLM industry experiences is an advantage
• Can creatively solve complex problems
• Good communicate skill in both writing and speech
• Fluent in English (spoken and written)
• Good in PC skill (office, internet).
• Willing to learn and self-improvement.
• Teamwork and co-operation.
• Active, initiative, decisive.
• Ability to cope with stressful and demanding situations.
• Time management