Technical Customer Care Engineer

JOB SEARCH

Submitted by it on Wed, 03/15/2017 - 15:34

Industry:

Salary:

$1,200 - $2,000 + good benefit or negotiate

Job type:

Location:

Reference:

susan.ho@firstrecruitment-asia.com

Expired date:

Sunday, September 24, 2017

Salary range: US$ 1,200- US$ 2,000 or Negotiate

PositionTitle: Technical Customer Care Engineer

Reports to (PositionTitle): TechnicalSupportManager

Working location: Ho Chi Minh city

Vacancy Number: 02

Scope of work

To be our customers’ advocate and single point of contact for all technical support.
To provide consistent ,best-in-class support,bymanaging,resolving, and preventing problemsefficiently;
communicating effectively; and exceeding customer expectations.
To take ownership of our customers’issues and complaints until resolved to their satisfaction.
To establish and maintain positive, long-term relationships with our customers through open communication and continuous feedback.
To provide high-level customer service and technical expertise.
To respond rapidly and positively to all customer inquiries
Follow standard procedures for properescalation of unresolve dissues to the appropriate internal teams.
Lead and demonstrate technical and
Procedural excellence while managing difficult customers and escalations
Ensure every interaction creates the optimal customer experience.
To promote THE COMPANY’s products as a differential brand in the market.

Requirements:

2-4 yearsofcustomer serviceexperience,especiallyin technicalsupport.
Knowledge of Distribution & Automation products and equipment.
Broad knowledge and experience in energy management,power distribution,monitoring and control,automation industry and systems.
An excellentcustomer service attitude and the ability to interact with customers ina professional manner arerequired.
Develop the deep technical understanding in THE COMPANY products and equipment.
Stronginterpersonal communicationandcustomer service skills arerequiredin order towork
Successfully with customers in high stress and/or ambiguous situations. Demonstrate ability to work in a team environment.
Possess good problem solving and analytical skills.
Good communication and excellen twriting(bothVietnamese andEnglish)skills. Proficientcomputerskills inAutoCAD,MS Office(Word,Excel,PowerPoint), etc.

Contact:

Ms Susan